Customer Success

Account Manager

Bengaluru
Work Type: Full Time
Apply Now

We are Mojocare. We are building a digital-first wellness studio enabling Indians to take control of their health, wellness & happiness and lead more wholesome lives. Taking care of oneself is no longer a hassle – the future of primary healthcare is here, now. We have an ambitious mission and an even more ambitious team. We are growing and constantly expanding our team and offerings. If you are as excited about revolutionizing primary health and wellness as us, join us!


Job Role 

  • Take inbound calls to address customer queries.
  • Make outbound calls to engage customers who have bought subscriptions and ensure all the promised services are being provided to the customer.
  • Coordinate with internal stakeholders and ensure customers' issues are resolved on priority.
  • Delivery great customer experience through ownership, empathy and customer first approach.
  • Provide feedback to product and internal teams to improve the user experience through voice of customer.
  • Help in collection of  feedback on different aspects of the subscription plan like consultation,diet, therapy, and follow-up doctor consultations.


Requirements

  • 1-4 years of experience in customer service, account management or similar domain.

  • Fluency in English & Hindi is a must. Limited/full working proficiency in regional languages like Kannada, Tamil, Telugu, etc is a plus.

  • 12th pass/undergraduate.

  • Ability to multitask, set priorities and manage time effectively in a fast-paced environment.

  • Stationed in Bangalore.

  • Basic understanding of working with computers, Google Sheets, and MS Excel.

  • Excellent convincing skills and negotiation skills

  • Salary-4.3 LPA + Incentive


Look forward to:

  • Working with a world-class team. 

  • Fun & work at the same place with amazing work culture and flexible timings. 

  • Get ready to transform yourself into an A+ Employee

Join Mojocare and Make History!

Skills

  • Excellent in Communication
  • Analytical Approach
  • Good understanding of numbers
  • Problem solving
  • Displays Empathy
  • Ownership Mindset
  • Retention/Renewal

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